Harris & Co

Fractional CEO for your back office.

Clean books. The right people in the right seats. Systems that run without heroics. I take the operational and financial chaos off your plate — and hand back a business you can finally stop worrying about.

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Jenn Harris, Fractional CEO
The problem

When the back office is held together by you.

Most growing companies don't have an operations problem. They have a dependency problem — too much of how the business runs lives in one person's head.

What I do

Three ways I fix the back office.

Brought in as a fractional executive — senior leadership without a full-time hire — to do the work most leaders can't get to and most bookkeepers can't see.

01

Clean Books

Forensic accounting that finds what's broken, leaking, or hidden in your financials — and makes the numbers accurate and trustworthy again, so you decide on real data instead of guesses.

02

The Right Team

My Hiring OS diagnoses the roles you actually need — not the titles you think you need — then builds the seats and installs the right people, so you stop cycling through mis-hires.

03

Systems & Strategy

I design the processes and set the direction so the business runs without depending on any one person holding it together. I build it to hand off — including off of me.

Spotlight — The Hiring OS

The system behind "the right people in the right seats."

Hiring is where most companies bleed the most time and money — wrong roles, wrong people, repeat. The Hiring OS is the end-to-end system I built and run live at AirX: it diagnoses the seat you actually need, defines what success in it looks like, then attracts, screens, evaluates, and onboards against it — consistently, and faster than hiring by gut.

01

Diagnose the seat

Define the role the business actually needs — the real outcomes and must-haves, not the title you assume you need.

02

Attract

Sharper postings and outreach that reach the right candidates and set expectations before they ever apply.

03

Screen

Structured screening and async video — see how people actually think and communicate before you spend a calendar slot.

04

Evaluate

Structured interview questions and scorecards, so every candidate is measured against the same bar — not a gut feel that drifts.

05

Onboard

A defined onboarding that sets ownership and accountability from day one — so new hires contribute faster.

06

Set the scorecard

Build each role's scorecard — the goals and measures that define what doing the job well actually looks like. It sets expectations up front and makes it clear, objectively, whether someone is succeeding in the seat.

Agentic AI runs the engine end-to-end — evaluation stays consistent, hiring moves faster, and the process stops living in one person's head. Built, like everything I do, to hand off.

In the field — Camp Riverlea

35 counselors hired in 5 weeks — and within two weeks of opening, parents were calling it the best team the camp had ever seen.

I built the program director a Hiring OS from the ground up, then coached her to lead with clear expectations and core values — addressing attitude and behavior early and decisively, so the standard held from day one. Same system, a completely different world: proof the Hiring OS isn't industry-specific. It works anywhere you need the right people, fast.

How it works

I'm a fractional executive, not a permanent dependency.

01

Analyze

Get to the truth of what's actually broken — in the books, the team, the systems — not the symptom you've been firefighting.

02

Design

Design the fix: the right seats, the right processes, and the financial rigor the business actually needs.

03

Build

Build it for real — put the systems and the people in place, and prove they work.

04

Teach

Teach your team to run it, so it holds after I'm gone. The win is a business that no longer needs me.

The goal isn't to make you need me. It's to build the thing that means you don't.

Proof

As President & CEO of AirX, I took a 26-year-old underground-utilities company from gut-feel to a disciplined operating model — rebuilt the accounting function and back office after major turnover, brought real rigor to cash flow, budgeting, and board reporting, and built the hiring systems that let the business run on more than one person's knowledge.

2023 – Present

President & CEO — AirX (Airx Utility Locators)

Leading the operational and financial turnaround of a 26-year-old underground-utilities company. Rebuilt the accounting function and back office after major turnover; installed real financial visibility — cash flow, budgeting, board reporting, A/R & A/P; built an end-to-end Hiring OS; and modernized the brand into a woman-owned utility risk-mitigation partner.

May 2022 – May 2023

Consultant — Emergence Consulting Group

Advisory engagements in operations, finance, and business strategy.

2011 – 2023

Founder & CEO — High Heel Golfer · Street Swings · Swing Angel Foundation

A 12-year track record founding and running women-focused golf, events, and experiential-marketing companies — 300+ networking events and clients across the San Diego and Atlanta markets.

Education

BA, Psychology & Marketing — The Ohio State University

Graduated Cum Laude with Honors and Distinction.